Here's more Dell wisdom. The previous story was on my wife's computer, this one now recently involves mine. I started getting random video glitches on my Dimension 8400 with Windows XP. I started my notification to Dell that I was getting these glitches and suspected the video card was going out. Well the tech first contacted insisted that it was only a problem with the driver and I should update it. So I did and discovered it was already up to date. The glitches continued. I called them back and now the solution was to change my screen saver and was promised it would solve the problem. Again, no difference, and the glitches actually began to happen more often. So I called back again and this time they insisted that if I completely reinstalled Windows, it would solve the problem. So I began to backup all my personal files but before I could perform a reinstallation, the computer got to the point where would not start at all. Finally Dell started to believe me in my original diagnosis and had me run some other tests and tell them what color lights were on in the back of the case. So finally after five calls to Dell, they sent out a tech (in their ultimate wisdom) to try replacing the video card. Jeez, didn't I tell them this to begin with? But it goes to show that Dell does not beleive their customers statements in any way unless they can prove it to themselves, but only after making the customer attempt several other procedures and wasting their own time on "wild goose chases" trying to eliminate other possibilities. I am just glad I had purchased the extended warranty or I'd be left on my own for this.
